Privacy Policy
Interlink Physiotherapy is committed to protecting your personal and health information. This policy explains what information we collect, why we collect it, how we use it, who we share it with, and your rights.
1. What information we collect
We collect information you provide directly and information collected automatically when you use our website or services.
- Contact information: name, email, phone number, postal address when you book or contact us.
- Health & clinical information: medical history, injury details, treatment notes, and progress records collected as part of providing physiotherapy services. This is sensitive personal data handled with extra care.
- Appointment & payment data: appointment times, invoices, and payment transaction identifiers.
- Technical data: IP address, device and browser type, pages visited, and usage data collected by site analytics and server logs.
- Cookies & tracking: small files stored on your device (see Cookies section).
2. How we use your information
We use personal information for the following purposes:
- To provide and manage physiotherapy care, assessments, treatment plans, and follow-up.
- To communicate appointment reminders, billing, and administrative notices.
- To process payments and insurance claims where applicable.
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations and respond to lawful requests from authorities.
Legal basis: For users in Canada we may rely on your consent, the need to perform a contract, and our legal obligations. For sensitive health information, we collect only where necessary for treatment and with explicit consent, except where required or permitted by law.
4. Security and retention
We implement administrative, technical, and physical safeguards to protect your information. Examples include encrypted connections (HTTPS), access controls, secure storage, and staff training.
We retain personal and health information only as long as necessary for treatment, administrative, legal, and regulatory purposes. Retention periods vary depending on the record type and applicable law.
6. Your rights and choices
You have certain rights regarding your personal information. Depending on the jurisdiction, these may include:
- Access: Request a copy of personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of personal data, subject to legal retention obligations.
- Restriction or objection: Ask us to restrict or object to certain processing.
- Withdraw consent at any time for processing based on consent (this will not affect processing that occurred before withdrawal).
To exercise any of these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.
7. Children
Our services are intended for adult patients. We do not knowingly collect personal information from children under 16 through this website. If you believe we have inadvertently collected such information, please contact us and we will take steps to remove it.
8. Transfers and international processing
Some service providers we use may operate outside Canada. When data is transferred internationally, we will take steps to protect it consistent with applicable law (contractual protections, standard contractual clauses where appropriate).
9. Changes to this policy
We may update this policy from time to time. When we make material changes we will post a prominent notice on our website and update the "Last updated" date above.
10. Contact us
If you have questions, requests or complaints about this policy or our privacy practices, please contact:
Interlink Physiotherapy
Email: [email protected]
Website: interlinkphysiotherapy.ca